Standards of Service

In carrying out the Core 4, the ORL Team strives to meet specific standards of service. These standards represent the professional approach and level of quality expected from each ORL staff member. We approach our work:

With Safety in Mind

We believe a safe environment should impart both physical and emotional security. We continually evaluate our decisions, actions, and strategies to mitigate and respond to conditions within or surrounding the On-Campus Housing community that may jeopardize the physical security, property, or well-being, of students, staff, and faculty.

From a Developmental Perspective

We believe all aspects of our work can be carried out as opportunities for learning, personal development, and critical thought both in and out of the classroom. When we communicate with students, staff, faculty, and parents, we strive to educate and inform our stakeholders about our practices and advocate for student-centered approaches to build dynamic living/learning communities.

As Responsible Stewards

We believe our work must be ethical in nature, legal in practice, effective in outcome, responsible in use of resources, and transparent to other in all these areas. We strive to discover and achieve what is in the best interest of our communities and constituents through continual evaluation of our practices and programs.

With Respect for Others

We believe that our work with students, staff, faculty and parents must be based on real care and concern for each other. We strive to convey that care in our interactions, we assume that others are acting with positive intent, and we do our best to act with positive intent. We employ professional ethics in our communications and our work, and strive for an organizational culture that is empathic, compassionate and fair.

From a Social Justice Paradigm

We believe a socially just environment is central to a healthy and dynamic community. We are committed to looking at our work through multiple perspectives, while balancing the interests of the individual and the community. We strive to provide equal access to resources, services, and programs for all members of our community. We actively work to eliminate disparity, ignorance, and intolerance, and we advocate for those who come to our community with less power and influence in the broader society.

With Accountability

We believe all members of our team must be dependable and dedicated to accomplishing our core functions in order to achieve our mission. We practice persistence and follow-through in completing our tasks. We honor the commitments we make. We approach our work thoughtfully, provide defensible rationale for our actions and decisions, and adhere to University policy. In all our efforts, we hold ourselves accountable to the Core 4 functions.